Jobid=640810304419136020 (0.0176)
h3Company Description /h3pTOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,500 customers worldwide. For our Delft office, we are looking for a UX Researcher. /ph3Job Description /h3h3Your environment /h3pAs a UX Researcher, you'll conduct research across our product areas, exploring AI-powered features to build the next generation of ITSM platforms, while also keeping our research practice organized and running smoothly. You'll partner with UX Designers, Product Managers, and Engineers based in the Netherlands, Germany, and Hungary. You'll work closely with other UX Researchers and contribute to a shared research practice that spans the organization. /ppYour work will span discovery and validation, helping teams decide what to build and whether it works. /ph3Your job /h3ulliPlanning and execution of qualitative and quantitative research end-to-end, helping product teams understand user behaviors, needs, and pain points /liliSelection and application of appropriate research methods for each question; including interviews, usability tests, surveys, and other qualitative and quantitative methods /liliCollaboration with Product Managers and Designers throughout Generative and Evaluative research activities, from framing research questions to turning findings into decisions /liliRecruitment of participants, moderation of sessions, and analysis of data into clear, actionable findings /liliPresentation of research findings clearly to Product Managers, UX Designers, and Engineering teams /liliMaintenance of research documentation and contribution to the shared research repository /liliContribution to ResearchOps; including participant recruitment processes, research tooling, documentation standards, and templates such as scripts and consent forms /liliSupport for lightweight research run by others (PMs, Designers) where appropriate, with the right guidance and guardrails /li /ulh3Qualifications /h3h3Your profile /h3ulliYou have 2+ years of professional experience in UX research /liliYou have professional experience successfully planning and conducting end-to-end UX research studies using a variety of qualitative and quantitative methods /liliYou have a bachelor's or master's degree in Human-Computer Interaction, Psychology, Human Factors, Cognitive Science, Social Sciences, Anthropology, Design, or a related field; equivalent practical research experience is also accepted /liliYou plan and conduct qualitative and quantitative studies end-to-end and know when to apply a method to address the question at hand /liliYou collaborate well with Product Managers and Designers and can embed research into how teams work /liliYou have strong organizational instincts and are drawn to making research repeatable and well-documented, not just conducting it once /liliYou use AI tools to support your research workflow — e.g. for transcription or synthesis — while retaining ownership of research quality and verifying AI-generated outputs against the original data /liliYou care about participants and about ethical, compliant handling of research data /liliYou bring clear communication skills and can present findings succinctly to product teams /liliYou have a proactive mindset and a drive for continuous improvement in research practice /liliYou are fluent (C1) in English, ensuring clear communication across teams /liliStrongly preferred: You are fluent (C1) in either German or Dutch, enabling effective collaboration in German-speaking and/or Dutch-speaking environments /li /ulh3Nice to have: /h3ulliFoundational UX research training or certification, e.g. Nielsen Norman Group (NN/g), UXPA, or CPUX /li /ulh3Additional Information /h3h3Additional information /h3pWorking at one of the best employers in the Netherlands. /pulliContributing to an international, growing company. /lili10 to Grow: you get 10% of your gross full-time salary and 10% of your contractual working time to spend freely on your personal development. /liliEnergy left? Use 2.5% of your time for volunteer work. /liliAbove all, be yourself! Diversity, inclusivity and social responsibility are of paramount importance to us. /li /ul #J-18808-Ljbffr
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